For more than 20 years, Jerry Morla, PMP, has led complex technology implementation, business, and training projects, throughout the Americas and EMEA. His experience has taught him that leaders and PMs can never be prepared enough for the “unknown-unknowns”; and that good leadership, experience, readiness, and agility, are key to organizational resiliency. Jerry is also a management and leadership instructor, with an MBA, currently working on completing a Doctor of Education in Organizational Leadership. For more information, please email email@example.com or visit knowledgeshots.com. You can follow Jerry on Twitter @knwlshots, and on LinkedIn: Jerry Morla, MBA, PMP.