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December 1, 2017

Gift-Giving or . . . Receiving

The holidays are a time for honoring traditions: ugly sweaters, your family’s cherished eggnog recipe, Michael Bublé’s holiday music. But it’s also a time for Read More

December 1, 2017

Training Field Technicians in the Past and the Present

The transition to fiber is finally progressing with more consistency. Nevertheless, copper is still around for most companies, and it requires repair and maintenance. Yet Read More

December 1, 2017

GIS CORNER: Got Service?

Answering the Service Availability Question -- The ability to answer the service availability question quickly is an effective and relatively low-cost way to increase revenue. Read More

December 1, 2017

2017 ICT Visionaries Year-End Insights

Reviewing the Past and Learning From It -- In the ever-changing ICT/Telecom industry, it’s easy to focus on day-to-day tasks that help meet our company’s Read More

December 1, 2017

Supercells to the Rescue?

Why Active DAS Hybrids Work for SMB/SMEs -- With the increasing use of and reliance upon mobile phones, meeting skyrocketing cellular demands of consumers and Read More

December 1, 2017

Solving for the Unknown

Infrastructure Advancements in the Outside Plant -- Planning fiber networks a decade ago was relatively simple as these systems were built largely for a single Read More

December 1, 2017

It’s Here!

Category 8 for High-Speed Ethernet of the Future -- Category 8 is finally here! In late 2017, cabling manufacturers will be releasing their initial versions Read More

December 1, 2017

Packet Problems?

Use These 5 Best Practices to Keep the Internet Running Smoothly -- Consumer demands for reliable high-speed data are increasing exponentially. People are constantly connected Read More

December 1, 2017

The Cable Intersection Point

A Deep Disaggregated Fiber Future -- Cable providers are in a bandwidth arms race as residential and business subscribers want more capacity at lower prices. Read More

December 1, 2017

The State of Damage Prevention

Damages to underground facilities conservatively cost society $1.5 billion in 2016 alone, and yet protecting critical infrastructure isn’t always top-of-mind for ICT executives. But because Read More

December 1, 2017

The Future of NFV

Interoperability has become a key focus as the multiple organizations involved in NFV look ahead to 2018. The virtualization of network functions offers multiple benefits, Read More

December 1, 2017

HUMAN NETWORK: I Rescued a Flying Rat

Shortly after buying my first house, I discovered that my next door neighbor tended to overreact to any dilemma. His name was Joe, and I Read More

December 1, 2017

HUMAN NETWORK: Coaching Versus Teaching

A wonderful thing about humanity: most people love to learn. Think about how much fun it is when you have a question and you are Read More

December 1, 2017

HUMAN NETWORK: Me We Do Be

The Power of Rich Habits What is a winning strategy? What leads up to a disaster or collapse? Why do some squander success, while others Read More

December 1, 2017

HUMAN NETWORK: Home Appointment Survey Reveals the Emergence of the Unpredictable American Consumer

Many people no longer answer their door, even when an appointment was made. Many appointments need to be rescheduled, at a high cost to US Read More

December 1, 2017

HUMAN NETWORK: Not Connecting With Consumers?

Maybe You’re Not Speaking Their Language -- You may think your company’s products and services speak for themselves, but building a brand beyond borders takes Read More

December 1, 2017

HUMAN NETWORK: Be a Customer Service Contender

Why Most Customer Service Isn’t as Good as It Could (or Should) Be and What You Can Do About It “We need to improve our Read More

December 1, 2017

HUMAN NETWORK: The Art of Listening

3 Foul-Proof Tips to Get That Sale Some say listening is a lost art, especially when it comes to selling. Said a different way: salespeople Read More

December 1, 2017

HUMAN NETWORK: When It Comes to Communication, More Is More

In our world of information overload, less is often more. This old adage still applies in the world of communications -- think website or marketing Read More


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