Relationship marketing is designed to foster customer and client loyalty, interaction, and long-term engagement. It is designed to develop strong connections with customers and clients by providing them with information directly suited to their needs and interests and by promoting open communication.
Visit the new Partnership Program area to find out more about how ISE can implement this strategy with your company or organization.
Think you have network challenges today? Ignore the HUMAN NETWORK and you’ll have more on your plate than you can handle. That’s why ISE is devoting this special section to articles that motivate, inspire and help you prioritize what truly matters during network evolution: YOUR TEAMS!
Read, share and take to heart what these experts in motivation say here. Adopt their suggestions and watch your team get motivated and reach your objectives with enthusiasm!
Today, everyone and everything is a brand — especially online. Some are credible. Others, not so much. That’s why it’s important for ISE magazine’s 2020 ICT Visionaries to share valuable insights that can help you succeed in this competitive industry.
Our 2020 group of Visionaries bring REAL experience to the table — the kind of experience you only get by putting in your due time. And with time and experience, you gain wisdom.
Welcome to our 7 new ICT Visionaries for 2020 from AT&T, CenturyLink, Clearfield, Fort Collins Connexion, New Lisbon Telephone Company, Norvado, and Verizon. Learn their network know-how in this first of our 3-part series. These professionals have the chops to stand out amongst a crowd. They are innovative, knowledgeable, and have the results in their areas of expertise backing up their opinions. Enjoy reading their insights and perspectives in the April, July, and October 2020 issues of ISE magazine.
Welcome to our prestigious 2020 ICT Visionaries
Director, Mobility Transformation
Sheilon’s team of data scientists and data engineers collaborates extensively with client partners to deliver savings and enhancements to improve the Customer Experience through data-driven solutions. Prior to her current position, Sheilon owned sales operations supporting the Consumer Mobility business, accountable for tactical execution and roll out of operational and sales processes. Sheilon grew up in Northern Virginia and attended Stanford University. She volunteers extensively in the North Texas area to support the Arts and STEM education initiatives. Sheilon recently completed a personal goal to visit all 50 states in the USA. She enjoys cooking, learning about wine, reading, and traveling.
AT&T Communications – A world leader in communications and technology, redefining how you engage with media and entertainment. AT&T Communications builds human-first technology that puts our consumer and business customers first. We deliver, and continue to invent new ways to deliver, captivating entertainment that creates emotional connections and brings us all closer.
Vice President of Virtual Services
Development and Support
Anil is responsible for defining technical solutions for the company’s services based on Software Defined Networks (SDN), Network Function Virtualization (NFV), and Edge Compute. Anil has been at CenturyLink for 20 years. During that time, he has had responsibilities in systems development, network design, planning, technology evaluation, and product development. Prior to CenturyLink, Anil worked at Sprint and Alphatech Corporation in software development. Anil has a master’s degree in Computer Science from The Johns Hopkins University, and another master’s in Electrical Engineering from North Carolina State University.
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demands for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity, and providing managed network and cybersecurity solutions that help protect their business.
Johnny has more than 20 years of experience in product development and engineering in the telecom industry.
Clearfield is the Fiber to Anywhere company – with a Fiber to Anywhere product platform. Rather than a pre-determined, scripted solution, Clearfield promises a product design methodology that addresses your unique requirements while providing the lowest total cost of ownership.
Offering a stream-lined, practical approach to the distribution, consolidation, management and protection of fiber, Clearfield’s line of panels, frames and cabinets, optical components and full range of fiber optic assemblies and patch cords are designed for scalable deployment, craft-friendly operation and unsurpassed performance.
Clearfield’s FieldShield and YOURx fiber delivery systems combine to deliver simple, fast fiber pathways and to solve the issue of slack storage through all points of the network to provide a total end-to-end solution. FieldShield pushable fiber, microduct and last mile drop technologies are saving the provider time and money with labor lite designs that reduce labor and skill at installation and at the pre-engineering stage.
Network Engineering for City of Fort Collins
Fort Collins Connexion
John has over 20 years of experience in architecture and design at Alcatel-Lucent and Nokia with expertise in IP/MPLS-TE, QoS, and Fiber Access Networks. John joined Fort Collins Connexion in 2018, and leads a NetOps team consisting of Design, Engineering, and a Network Operations Center. His team is actively building municipal broadband services for the community, along with maintaining the other City network infrastructure such as enterprise core, police, water, electric and transportation utilities. John holds a BS and MS in Electrical Engineering, along with several network certifications and a patent from Lucent Technologies. Outside of work, John volunteers for robotics STEM programs for youth.
Fort Collins Connexion, a municipally-owned utility, provides gigabit-speed Internet, advanced video, and phone services, to the residents and businesses of Fort Collins, Colorado.
Chief Executive Officer and GM
New Lisbon Telephone Company, Inc.
New Lisbon Broadband and
John has more than 40 years of experience in the telecommunications industry. He began his career with AT&T as an engineer in Tennessee and held various management positions, including as a Manager at Bellcore, the post divestiture Bell Labs. John attended the US Naval Academy, graduated from North Central College with a Bachelor’s Degree in General Science, and has an Information Networking Certificate from Carnegie-Mellon University. He is active in many community efforts and organizations, including serving as an Executive Board Member of the TIA. John and his wife, Maurita, have 4 grown children. In his spare time (which isn’t much), John enjoys doing home projects, smallmouth fishing, and playing golf. He also enjoys a good cigar paired with a smooth bourbon.
New Lisbon Telephone Company (NLTC) is a rural service provider headquartered in New Lisbon, Indiana. Founded in 1901, it is one of the oldest telephone companies in Indiana. NLTC also has a competitive subsidiary, New Lisbon Broadband and Communications (NLBC); together they both provide services in 6 counties to more than 3,000 customers in East Central Indiana utilizing their copper, fiber, and wireless, network. NLTC provides digital voice, gigabit Internet, digital linear and Over the Top (OTT) video, and managed Ethernet for cellular backhaul and other large customers. NLTC is currently upgrading their backbone connection between their 3 primary locations of New Lisbon, Richmond, and Winchester, to 200 Gbps capacity.
Customer Network Manager
Curt has been in the telecommunications industry over 35 years, with the last 25 years with Norvado Communications, a rural broadband company in Northwestern Wisconsin. Curt has installed and supported Norvado’s legacy copper plant, PBXs, TDM, and SONET deployments of yesteryear. Curt currently manages Norvado’s fiber-to-the-prem, Business Network, Hosted PBX, and 100G IP network teams. Curt attended UW-Stout and WITC in Wisconsin. He also has several certificates from industry leaders, including, Nortel, Cisco, Meta Switch, Zhone, Motorola, and Mitel, among others.
Located in Cable and Phillips, Wisconsin, Norvado is the local, hometown telecommunications provider to over 11,000 subscribers in Bayfield, Douglas, Price, Sawyer, and Ashland, counties in Northwestern Wisconsin. In the summer of 2014, Norvado completed its Fiber-to-the-Home project, allowing for the delivery of gigabit broadband speeds to most subscribers. This made Norvado one of the limited number of companies in Wisconsin able to offer this type of speed to customers. Norvado’s state-of-the-art fiber optic network allows for many beneficial offerings for all of Norvado’s customers, including hosted PBX, home and business automation, as well as telephone and television offerings. Norvado prides itself on offering broadband services similar to those found in larger cities, allowing consumers the freedom to live in the beautiful North Woods, but still be connected to the rest of the world at the touch of a button.
Director of Operations
Global Network and Technology Division
LaTanya leads a team of 1,300 technical employees building and maintaining the wireline and wireless networks in New Jersey. With 20 years of experience in the technology sector; she has coached and developed countless leaders to achieve excellence. LaTanya has a passion for ensuring all teams consistently deliver network superiority and an exceptional customer experience. She guides her team with a focus on improving daily customer interaction, using technology to maintain a customer-centric environment. Prior to her role in New Jersey, LaTanya was an Operations manager throughout New York City, leading hundreds to successfully deliver the construction, installation and maintenance of the wireline network.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000, and is celebrating its 20th year as one of the world’s leading providers of technology, communications, information and entertainment products and services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $131.9 billion in 2019. The company offers voice, data and video services and solutions on its award winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.