As VP of Service Industries at IFS, Mark Brewer has been helping organizations drive business transformation for more than 20 years. From bringing service life cycle management solutions to market with Servigistics, to introducing Connected FSM to the marketplace with PTC. Mark has worked with some of the world’s largest telcos, including Ericsson, Orange, and Saudi telecom. For more information, please email [email protected] or visit https://www.ifs.com. You can also connect with Mark on LinkedIn: https://www.linkedin.com/in/mark-anthony-brewer/ and IFS on Twitter: https://twitter.com/IFS.