gaiia's OSS/BSS Platform

The broadband market is booming. There has never been so much investment in broadband infrastructure, which means Internet Service Providers (ISPs) are busier than ever. They have to juggle construction, investors, customer service, funding requirements, maintenance, and more. Every bit of time and financial resource is critical to the success of the business.

Traditionally, ISPs are forced to adapt operations to the limitations of existing software solutions and juggle multiple platforms. Many of these traditional platforms also rely on inefficient, manual processes that lead to increasingly expensive and unscalable operations. Moreover, subscribers today expect an intuitive self-service digital experience that these traditional operations platforms don't support.

gaiia offers a better solution with a flexible, automated, all-in-one OSS/BSS platform that enhances subscriber experience and increases customer lifetime value while improving operational efficiency. The solution includes several key strategies under a single pane of glass that helps ISPs develop new revenue, reduce operational expenses, and achieve success:

Customer Acquistion

• All-in-one solution for customer management.
• Accelerated customer acquisition with an integrated checkout experience.

Customer Retention

• A billing engine that adapts to each ISP’s business.
• Self-service subscriber portal.
• Optimized operations with complete inventory and fulfillment features.
• Network monitoring and incident response puts troubleshooting on autopilot.
• Detailed property management for bulk, retail, and hybrid MDUs.

Reduced OpEx

• Automated operations workflows.
• Workforce and scheduling features that improve technician efficiency and customer satisfaction.

Source: gaiia