Jamie Davies is a results-oriented senior leader with a track record in spearheading strategic transformations and global change programs. Currently serving as the Customer Experience Director at Epsilon Telecommunications, a passionate advocate for delivering exceptional customer service operational excellence and optimizing service delivery.
In his role, Jamie oversees the quote-to-cash for customer service, with a commitment to operational excellence and elevating service delivery and operations to new heights. With a wealth of experience gained in multi-national enterprises, he has transformed services into fully optimized, sustainable, and profitable operations in underperforming areas. Previously, as the Operations & Delivery Director at NTT, Jamie led strategic initiatives across four geographical regions, improving efficiencies, embedding operating models and re-engineering processes to cut costs and maintain customer experience and business results.
For more information, visit https://epsilontel.com/. Follow them on LinkedIn, Facebook, and X @epsilontel.