Melani Griffith has been named Google Fiber's first-ever Chief Growth Officer (CGO). She will oversee the entire customer life span from brand and marketing, sales, digital, customer service, and public relations.
In addition, she will focus on AI integration for more personalized interactions, an upgraded app experience, and continued focus on the human side of the customer service experience.
In her previous position as Vice President of Customer Engagement, her leadership and customer advocacy aided in more than doubling Google Fiber's customer base in the past five years.
This announcement was published November 14th on the Google Fiber site. Learn more here.