You Do the Right Thing


In April, another terrible shooting occurred. This time in a Tennessee Waffle House. Four people were killed. The shooter was apprehended after a 36-hour manhunt.

Several others were wounded during the horrendous experience. They included James Shaw Jr., a 29-year-old restaurant patron who burned his hand grabbing the hot muzzle of the assault weapon he wrestled away. He is being hailed as a hero by Nashville Mayor David Briley despite his humble statement. Shaw said that he grabbed the gun of the suspect out of self-preservation. In that moment, he made up his mind that the shooter “was going to have to work to kill me.”

Interestingly, Shaw works as a wireless technician for AT&T. And while this edit note won’t get to you until June, I thought it important to offer our late appreciation to James. Too often, incredible efforts made by people in our industry are overshadowed by, well, other stuff.

Thankfully, most of you won’t have the frightening opportunity that James had. Still, we know you are cut from the same cloth. You have the character that propels you to go the extra mile and do what is right. It’s not just the big things; little unseen acts of kindness and leadership are what this industry is all about.

Thank you from the ISE Team.

Quote by: J.C. Watts and Victor Hugo

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About Author

Sharon Vollman is Senior Vice President, Editorial Director of ISE magazine. She oversees all editorial processes and staff for ISE magazine, the ISE e-newsletter,, and leads the educational content development for ISE EXPO and several events. Vollman has created educational partnerships with the major communications and entertainment providers including AT&T, Verizon, CenturyLink, Frontier Communications and Cincinnati Bell. She has covered the telecom industry since 1996, when she joined OSP magazine as editor. Prior to that she worked in advertising with Ogilvy & Mather and CME. Vollman has a bachelor’s degree in journalism/advertising from the University of Iowa.

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