Wireless Network Quality Improves Nationwide as Carriers Invest in 5G Future

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A new study, J.D. Power 2019 U.S. Wireless Network Quality Performance Study — Vol. 2,  (https://www.jdpower.com/business/press-releases/2019-us-wireless-network-quality-performance-study%E2%80%94vol-2), shows the number of reported problems with wireless network quality — such as dropped calls, slow app performance and call quality issues — has decreased on a year-over-year basis for every major wireless carrier in the nation.

As Ian Greenblatt, Managing Director of Technology, Media & Telecommunications Intelligence at J.D. Power, says: “Wireless carriers are making significant investments in their infrastructure as they get ready to start the broader rollout of 5G networks,” and “Those continued investments are paying off in clear-cut quality improvement across all aspects of the wireless user experience, from phone calls to streaming media to app use, and it’s happening on a nationwide basis with every brand in our study.”

The 2019 U.S. Wireless Network Quality Performance Study—Volume 2 is based on responses from 33,401 wireless customers. Carrier performance is examined in 6 regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest, and West.

In addition to evaluating the network quality experienced by customers with wireless phones, the study also measures the network performance of tablets and mobile broadband devices. The study was fielded from January through July 2019.

Network quality is measured in problems per 100 connections (PP100) in call quality, messaging quality, and data quality in each region. A lower PP100 score means better quality.

The changes from Vol. 1 of this study released in January 2019 (https://www.jdpower.com/business/press-releases/2019-us-wireless-network-quality-performance-study-vol-1) make the improvement for each carrier clear.

In January, Verizon had a PP100 score of 10 in the Northeast region compared to a score of 8 now, an improvement of 2. It also improved by 1 in the Mid-Atlantic region, by 1 in the North Central region, by 1 in the Southeast region, by 2 in the Southwest region, and by 3 in the West region.

As for the other carriers:

AT&T improved by 2 in the Northeast region, by 3 in the Mid-Atlantic region, by 2 in the North Central region, by 1 in the Southeast region, by 1 in the Southwest region, and by 2 in the West region.

T-Mobile improved by 2 in the Northeast region, by 2 in the Mid-Atlantic region, by 1 in the North Central region, by 1 in the Southeast region, by 2 in the Southwest region, and by 1 in the West region.

Sprint improved by 2 in the Northeast region, by 1 in the Mid-Atlantic region, by 4 in the North Central region, by 1 in the Southeast region, and by 2 in the Southwest region. Its score in the West region of 13 was unchanged.

U.S. Cellular, which was only ranked in the North Central region, went from a score of 10 in January to 7 now, an improvement of 3.

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The improvements from carriers helped improve the regional averages PP100 scores. The Northeast region average improved by 2, the Mid-Atlantic region average improved by 1, the North Central region average improved by 2, the Southeast region average improved by 1, the Southwest region average improved by 1, and the West region average improved by 2.

For more information about J.D. Power 2019 U.S. Wireless Network Quality Performance StudySM—Vol. 2, and to see full rankings charts, with the states in each region, please visit https://www.jdpower.com/business/press-releases/2019-us-wireless-network-quality-performance-study%E2%80%94vol-2

 

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