The educational content of this category relates to network automation for Telecom/Communications Service Providers' (CSPs) mobile and fixed networks.  Best practices and guidance are targeted to telecom providers, contractors and others aligned with the ICT industry.


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Turning the Threat of Automation Into Opportunity

July 10, 2023
Learn 6 reasons why AI and automation are not threats but opportunities.
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Engineering Networks for a Net Zero Future

April 21, 2023
Learn how operational automation strategies, AI and ML help telcos focus on sustainability.
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Year-End Pledge: Zero Wait, Zero Touch, and Zero Trouble

Nov. 18, 2022
Learn why Industry 4.0 and other verticals are relying on CSPs Autonomous Networks (ANs).
Source: Shutterstock
AI-enabled chatbot technology provides the CX not just desired, but expected from SPs. (Source: Shutterstock)

Can AI Personalization Be Too Personal?

Nov. 2, 2022
AI’s sentient abilities can be almost too human. Is that bothersome or what end-users crave?


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How Much Does UX Matter?

Sept. 20, 2022
With 32% of customers saying they’d stop doing business after one bad experience with a brand, it might be time to revisit your UX.
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Network Reliability/Testing & Assurance/Cybersecurity/Safety

2021 Demands Outside-In/Inside-Out Data-Driven Subscriber and Network Insights

Feb. 1, 2021
Strategies to Improve Customer Experience as You Roll Out 5G — An experienced engineer once told me that there are consequences to every change made in the network. That means...