Automation/AI/AR/VR/Chatbots

The educational content of this category relates to network automation for Telecom/Communications Service Providers' (CSPs) mobile and fixed networks.  Best practices and guidance are targeted to telecom providers, contractors and others aligned with the ICT industry.

Recent

Dreamstime L 277865825
Automation/AI/AR/VR/Chatbots

Turning the Threat of Automation Into Opportunity

July 10, 2023
Learn 6 reasons why AI and automation are not threats but opportunities.
Photo 244563462 © Paradee Paradee | Dreamstime.com
Dreamstime L 244563462
Sustainability

Engineering Networks for a Net Zero Future

April 21, 2023
Learn how operational automation strategies, AI and ML help telcos focus on sustainability.
Photo 124448721 © Pop Nukoonrat | Dreamstime.com
Dreamstime M 124448721
Automation/AI/AR/VR/Chatbots

Year-End Pledge: Zero Wait, Zero Touch, and Zero Trouble

Nov. 18, 2022
Learn why Industry 4.0 and other verticals are relying on CSPs Autonomous Networks (ANs).
Source: Shutterstock
AI-enabled chatbot technology provides the CX not just desired, but expected from SPs. (Source: Shutterstock)
Automation/AI/AR/VR/Chatbots

Can AI Personalization Be Too Personal?

Nov. 2, 2022
AI’s sentient abilities can be almost too human. Is that bothersome or what end-users crave?

Recommended

Photo 226036199 © Fizkes | Dreamstime.com
Dreamstime M 226036199
Automation/AI/AR/VR/Chatbots

How Much Does UX Matter?

Sept. 20, 2022
With 32% of customers saying they’d stop doing business after one bad experience with a brand, it might be time to revisit your UX.
Photo 251562491 © Ercan Senkaya | Dreamstime.com
Dreamstime M 251562491
Photo 163687742 © Khwaneigq | Dreamstime.com
Dreamstime M 163687742
Photo 115145461 © Thodonal | Dreamstime.com
Dreamstime M 115145461
Demands_0121_1402x672
Network Reliability/Testing & Assurance/Cybersecurity/Safety

2021 Demands Outside-In/Inside-Out Data-Driven Subscriber and Network Insights

Feb. 1, 2021
Strategies to Improve Customer Experience as You Roll Out 5G — An experienced engineer once told me that there are consequences to every change made in the network. That means...